Policies & Service Terms

Inventory Receiving

Standard receiving time is 24–48 business hours, Monday–Friday, after an inbound shipment reaches our facility and is available for processing. Clients must provide accurate inbound and SKU information. WMS by Sellvro is responsible only for inventory physically received, counted, and accepted into our facility.

Inventory Storage

Accepted inventory is recorded and managed within our WMS. Clients remain responsible for the legality, ownership, safety, and accurate declaration of products. Restricted, hazardous, illegal, counterfeit, or otherwise unsuitable products may be refused.

Order Fulfillment

Standard fulfillment SLA is 24–48 business hours, Monday–Friday, beginning when a valid fulfillment-ready order is received. Missing information, customization approval, special handling, or account issues may extend processing.

Shipping & Carrier Handoff

Our custody responsibility normally ends when the shipment is accepted/scanned by the local carrier. Carrier loss, delay, theft, or damage after acceptance is outside our custody unless the issue resulted from a verified WMS fulfillment error.

Available services may include laser engraving, personalization, branding, kitting, bundling, labeling, gift preparation, and custom packaging.

Client Approval

Clients are responsible for accurate names, text, artwork, logos, designs, instructions, and personalization details submitted for production.

Intellectual Property

Clients must have the legal right or authorization to use submitted trademarks, logos, artwork, images, text, or other intellectual property.

Natural & Production Variations

Minor variations in engraving position, depth, shade, material grain, texture, or appearance may occur and are not automatically considered defects.

Customization Errors

Verified WMS customization errors may be submitted under the Claims, Loss & Liability Policy.

Eligible claims may include inventory lost while in our custody, verified fulfillment errors, verified customization errors, or physical damage directly caused by our handling.

Inbound Discrepancies

Liability begins only for inventory physically received and accepted. We are not responsible for differences between quantities claimed as shipped and quantities actually received.

Carrier Losses

After carrier acceptance/scan, transportation loss, delay, theft, or damage is generally outside WMS custody.

Claim Window

Eligible claims must be submitted within 30 calendar days. For inbound discrepancies, the period begins when receiving is completed and recorded. For fulfillment or customization errors, it begins from shipment date.

Valuation & Compensation

Each SKU's landed cost is declared and supported during onboarding. Approved claims are valued at 60% of the recorded landed cost, not retail price, expected profit, or selling price, subject to a maximum of USD $100 per eligible claim/incident.

Related losses arising from the same order, batch, inbound receipt, or operational incident may be treated as one claim. Indirect losses, lost profits, marketplace penalties, reputational loss, and consequential damages are excluded to the extent permitted by applicable law.

Monthly Billing

Invoices may include applicable storage, receiving, fulfillment, customization, shipping, materials, special handling, or other agreed service charges.

10+ Days Overdue

The client's account may be locked and new fulfillment requests suspended. Applicable storage and other charges may continue.

30+ Days Overdue

WMS by Sellvro may issue a final payment and inventory-removal notice. The client must settle outstanding amounts and arrange inventory removal.

60+ Days Overdue

WMS by Sellvro reserves the right to exercise applicable warehouse lien and other remedies permitted by Texas law, including disposition of inventory following required notice and legally applicable procedures.

Client Responsibilities

Clients are responsible for product legality and compliance, ownership/authorization of inventory, accurate SKU and shipping information, customization instructions, intellectual-property authorization, and timely payment.

Service Availability

Fulfillment times are service targets rather than unconditional guarantees and may be affected by carrier disruptions, severe weather, emergencies, outages, holidays, or other circumstances outside reasonable control.

WMS Access

Clients are responsible for login security and authorized users. WMS by Sellvro may perform maintenance, upgrades, security actions, or temporary interruptions when reasonably required.

Sellvro Marketplace

Use of WMS by Sellvro does not require participation in Sellvro Marketplace. Marketplace participation is optional and subject to separate marketplace terms.

Suspension & Termination

Services may be suspended or terminated for material non-payment, prohibited inventory, unlawful activity, misuse of systems, material policy violations, or serious contractual breaches.

Governing Law

The service relationship is intended to be governed by applicable Texas and United States law, subject to the governing-law and dispute-resolution provisions in the client's final service agreement.

Information We Collect

Business/contact information, account information, inventory and SKU data, order information, customer shipping information, billing records, and system/website usage information.

How We Use Information

To operate fulfillment services, process orders, manage inventory and accounts, provide support, process billing, maintain systems, and meet legal/security obligations.

Service Providers

Necessary information may be shared with carriers, technology providers, payment providers, professional advisers, or other providers required to perform services or comply with law.

Data Security & Requests

Reasonable administrative, technical, and operational measures are used to protect information under our control. Privacy questions or applicable requests may be submitted to [Privacy Email Address].